We are here to help

Ask about doctor or hospital profiles, verification, reviews, or anything technical—we read every message.

Support email

info@afiaapp.com

Support hours

9:00–18:00

Gulf Standard Time, Sunday–Thursday

Typical reply

1–2 business days

Often sooner for urgent safety issues

What is your message about?

Choosing the closest topic helps our team route your request to the right person—especially for verification or safety issues.

1

Technical issues

Problems submitting a review, loading a profile, or using the site on your device

2

Doctor or clinic verification

Licence checks, profile corrections, or details that do not match what patients see

3

Report abuse

Harassment, spam, fake reviews, or serious privacy violations

4

Review or rating appeal

Ask our trust team to take another look at a moderation decision about your review

5

Partnerships & media

Hospitals, clinics, insurers, journalists, or research collaborations

6

Other

General questions, ideas, or anything that does not fit the categories above

Write to our support team

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Frequently asked questions

How long until I get a reply?
Usually within 24–48 business hours. It may take a bit longer on holidays.
Is my information kept confidential?
Yes. We handle messages according to our privacy practices and do not sell your contact details.
How do I report abuse?
Use Report on a review or profile, or choose Report abuse in this form.
Can I appeal a removed review?
Yes. If you believe a removal was a mistake, submit an appeal. Our team typically responds within three business days.

Our commitment to you

  • We do not sell your details to providers or third parties for marketing.
  • We review requests respectfully and as neutrally as we can.
  • We follow sensible safety and privacy standards in how we respond.